Comfortable deluxe king room with luxurious bedding that we really loved. 🛌 Also appreciated the added extras provided for free!

Impressive place, we didn't feel like leaving.

We enjoyed rooms with so many extras.

Everything is great.

The staff is polite and exceptional.

The location was marvellous, near Trafalgar Square, Covent Gardens, and various theatres and restaurants. The breakfasts were absolutely fantastic, especially with the live omelette station and sausages.- The service was absolutely good.- I had a really great stay and would go back in a flash!

Excellent hotel, well located and served. Excellent treatment, cleanliness, rooms, views, location.. We had particular problems and staff was super attentive at all times. building is beautiful and hotel is superbly located, halfway between Westminster and Buckingham and City area, near Covent Garden and just off the London Eye. It is a luxury to tour the building, connects to the Underground and is next to the river. Breakfast is very well served and there is free access during most of the day to the lounge and restaurant with the possibility of serving yourself coffee, water and drinks without limitation.

There were three of us (couple and teenage son). The extra bed is a little uncomfortable, and some strange themes with electricity. But everything else is excellent.

There were very comfy beds and a work desk, coffee/tea making machines and a TV set inside the room. The location was marvellous and incredible, just 5 min walk from a Trafalgar Square art museum.

The location was comfortable and ideal, close to Savoy Theatre. Got good value for money room with a good bed and a lovely big shower plus extra pillows - always come in handy.

You will enjoy staying in this brand-new room with a lounge, blackout drapes, and an iron, alongside its nice design.

The room was comfortable and clean.

I was disappointed that the mini bar was empty and would therefore have had to order from room service had I wanted anything. I found the TV remote control to be very dirty and it should be included in the cleaning routine.

The location was excellent, in the heart of London and right above a central underground station. We stayed at a jr suite, which was a very large room with enough space to accommodate three adults. The staff was friendly and efficient.

The lobby was grand but dark. There was no option for casual or kid friendly food in the hotel.

Comfortable room, cozy beds, friendly staff, conveniently located within a short walk to the subway station.

room is clean, comfortable beds, hotel is very well located. It's a very nice hotel.

Room 1: Executive Double Room - 2 beds. ......................Number of people2 adults. BreakfastIncludes free breakfast for Genius! Payment in advance. Partial copy, confirmation of one of the rooms, as I paid for two. In it, includes breakfast. When I checked out, they charged me a breakfast that I requested to the room; to be sure, the night before, I called room service, they told me that they would not charge me the breakfast to take it in the room, they would only charge 5 pounds for the service of raising it, which I agreed; but when I paid in the check out, they charged me 37.90 pounds (two breakfasts) plus the 5 pounds; I paid the same; the lady who attended me said that she would speak with her manager to refund it in my card, since it did not correspond. Then a gentleman who spoke Spanish told me that my rate did not really include breakfast in the restaurant but in the lobby, and that it would be difficult to get it refunded. So I thought it was in very bad taste. I hope they will consider it and refund my money, since the lady who checked in for me explained very kindly that it was included.

THE central location, the freindly staff

This brand-new place has well-stocked units with many extras and amazing warm, freshly prepared breakfast at the Terrace with fresh food and drinks.

Fabulous location for all major attractions - turned up a bit early and staff were very helpful in getting me into a room ahead of time.